Yes, all images on the website are subject to usage fees. Price is calculated on the specific use of an image rather than the actual image used. It is important that as much detail regarding use is supplied when requesting a quote so we can provide an accurate usage quote.
Once your order is confirmed we will supply the image(s) and an invoice will be dispatched, usually within 14 days. Payment can be made by cheque or using the BACS payment system. We do not accept card payments.
Yes, the low-resolution images can be downloaded for use in compositional design layouts only. Click the "Download low-res" on the image full preview page. The downloaded low-res images carry watermarks.
If you're having difficulty finding a particular image, try using variations on the keywords or refer to our "Search tips". If you know the library image reference then this can be used in the "Search" box (e.g. CHE20566d). Under the "Category search" drop-down there is also a full keyword list. If you are still having problems finding an appropriate image, contact us to see if we can help.
As long as you are a registered commercial business images can be used for most company applications, we reserve the right to refuse use of our imagery if we feel the context is not appropriate. Fees are always applicable and price is determined by the specific use rather than the image required.
During normal business hours, which are Monday to Thursday 09:00 to 17:00 (Friday 09:00 to 16:30), we make every effort to dispatch the images electronically within an hour of confirming the order, dependent on the number of images requested. Orders should be confirmed by 16:00 at the latest for delivery same day.
Images are supplied as RGB JPEG files for most applications. If the images are being used larger than A4 then we can supply RGB Tiff files on request.
Although we do allow enhancement or manipulation of our images, you will need to contact us to discuss the context in which you intend to use the retouched result. We would need to approve any manipulation of our images in writing by email.
We are constantly shooting new imagery for the library and aim to update the content every two months.
Although we do allow enhancement or manipulation of our images, you will need to contact us to discuss the context in which you intend to use the retouched result.
Yes, once an order has been confirmed (image supplied with a licence agreement) and for some reason you have decided not to use the image, you will need to inform us within 14 days from delivery. A £20 admin cancellation fee is then applicable, otherwise after the 14 day period has elapsed the full agreed usage fee is payable.
No. Once an image has been used for the agreed terms, it should be deleted from your storage system. Any future use must be renegotiated. The image would then be re-supplied.
No. Unfortunately we do not supply images for personal use. We are strictly a business-to-business service.
No, there are no historic images of Heathrow available on this website for external businesses to use.
No, celebrity photography taken at Heathrow is not available on this website.